<h4>(To the needy or in crisis)</h4>

1. What organizations serving the needy are in your community? How do they help? What are their specialties? Examples - food pantry, utility assistance, medical help, warm clothing in the winter, etc.

2. What help does your church provide to non-church members?

3. How do you fund this area of ministry? (Special offerings such as 5th Sunday, line-item budget or through high-capacity donors who are passionate about this area). Do you highlight benevolence ministry in offering moment “stories of life change”?

4. How does your church leverage benevolence ministry to win the lost and make disciples? What is working and what hasn’t worked? In what ways to you plug them into groups, classes or with counselors?

5. What one point of contact in your community can churches check if they suspect someone is “working the system” going from church to church? Do you check up on people asking for assistance, checking with law enforcement, checking their Facebook or other social media, etc?

6. How do local community organizations desire to work directly with churches for the mutual benefit? What do they need? What serving opportunities are regularly needed by your local community organizations? (This is where you can send volunteers!). How are you leveraging volunteers serving with community benevolent organizations to point people back to your church?

7. Does each “front desk” church leader have a resource sheet with this information? Have you provided your church receptionist with a guide to love on people who are not part of your congregation when they walk in the front door? How have you familiarized every greeter and receptionist with a quick reference guide for benevolence?

Looking to serve your local community with a benevolence ministry? Here are some points to consider.

Benevolence Ministry Coordination in Your Community

<h4>Why a financial benevolence Ministry? What’s the end goal (to get them off your back OR give them a hand up with love, discipleship and assistance)?</h4>
 
### Qualifiers to receive assistance:
- All personal resources exhausted
- Unable to obtain a job or 2nd job
- No family assistance available
- Faithful to have done their part

Policies for members, attenders, staff, non-members and transients
What expenses will the program pay?
What expenses will not be paid?
Limits for benevolence (determined by church ministry budget or limits per family)

 
### Types of Assistance
1. On-the-spot gift cards
2. Major Financial Assistance
3. Hands-On Coaching with Discipleship


 
### Gift Cards
1. Make color copy of government ID to retain
2. Write reason for requested gift card(s)
3. Make 4 phone calls: w/ local Law Enforcement, community assistance organization and 2 nearby churches: Are they wanted by law enforcement – advise police they are on your property if “yes”, but do not attempt to restrain them. Have they already been served by another org or church?
4. Document Dollar Amount of Gift Cards Given with names of persons handing out the cards plus date and time. Note: Person receiving gift cards must match ID provided and recorded. Have two-person rule for all “stranger” gift card transactions including interview, ID check and record keeping, handing out cards and logging transactions (w/ serial numbers if desired).
5. If possible, make all transactions in plain view of recorded security camera.
6. Did someone ask the person about their spiritual journey. Be ready to present the gospel if accepted. Record verbal decision for Christ in gift card log. If available, invite to discipleship for materially poor as appropriate.
7. Covenant not to sue signature on back of one-page request form. Signed?


 
### Major Requests
What information will be required for requests over a pre-determined dollar amount?
Proof of identity, income & assets verification, signature with covenant not to sue or agreement to binding arbitration.
Will membership, giving record, small group or attendance be verified?

Have they asked for assistance in the past? What happened?
Did they follow-through on their end with recommended discipleship and recommended actions?
 
### Interview Questions:
What self-help have they taken, how long have things been going this way, from whom have they requested assistance?
Do they have any family nearby?
 
### Application Documents
Does the benevolence application state in writing that no promises are being made by completing the application or coming to an interview? Is there a place for them to sign the agreement with a copy kept on record?
Does the application list local community assistance resources for food, temporary housing, medical care and job training?
 
### Program Policy Considerations
What written policies are in place for not giving cash directly to the applicant?

What’s the process for gift cards? Who is authorized to give hand out? Tracking required?

What is the policy for a “NO” response to their request, while still showing love and respect?

Who can serve on the benevolence team? Qualifications and training required? Are ministry team members trained to be familiar with nearby community organizations & resources?

Who will follow-up with applicants and when?

Is gift card inventory checked periodically and verified with cards given vs cards ready to be given. Are new gift cards logged into inventory? What is the policy when gift card stock does not match inventory log?

Policies for face-to-face meetings (meeting with someone of the opposite sex or different race or origin or skin color? Is there a “two-man” policy to protect staff and volunteers from being accused of wrongdoing in the meeting and a policy for approved meeting locations and hours to meet applicants?

Is the plan of salvation presented in written form to the applicant?

Are the applicant’s social media accounts checked to get an independent sense of what is going on?
 
### Recommended Resources
Ministry Specializing in Serving the Materially Poor: <a href="https://chalmers.org/" target="_blank">Chalmers</a> specializes in church program training, volunteer/staff training and program curriculum.

Informational Website: 
<a href="https://www.churchlawandtax.com/" target="_blank">www.ChurchLawandTax.com</a>


Book: Church Finances: The Complete Guide to Managing Ministry Resources, by Michael E. Batts & Richard Hammar.
Articles: Christianity Today, Benevolence Fund Basics, Giving Help the Right Way, What Your Church Needs to Know about Benevolence Ministries by Frank Sommerville.

A deeper look at some of the beneficiary qualifiers and policies around gift cards when developing a benevolence ministry.

Benevolence Ministry Development

<a href="/resources/Maximizing%20Stewardship%20%7C%20Benevolence%20Scriptures.pdf" target="_blank">Download Loving the Poor Among Us - Scriptures</a>

Sixty-four scripture references about loving the poor among us.

Tag: benevolence

Resources